Resident Messaging & SMS Response Page

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This page exists to support two-way SMS messaging between our business and our customers/tenants. We use text messaging strictly for practical, service-related communication.

Business Name: Leeward Partners and its affiliates including Blue Mountain Property Management. We manage residential rental properties and communicate with tenants regarding property-related matters such as maintenance, scheduling, notices, and account questions.

We may send and receive SMS or MMS messages for the following purposes:

• Maintenance requests and updates
• Scheduling inspections or repairs
• Property-related notices
• Responses to tenant questions
• General customer support related to tenancy

We do not use text messaging for marketing, advertising, or promotional campaigns.

By texting our Grasshopper phone number, you are voluntarily opting in to receive text message responses from us.

Consent is obtained when you:

• Send us a text message first, or
• Explicitly request text-based communication regarding your tenancy or service request

Message frequency varies based on the nature of your inquiry.

You may opt out of text messaging at any time by replying STOP to any message.

After opting out, you will no longer receive SMS messages unless you re-initiate contact.

Standard message and data rates may apply depending on your mobile carrier and plan.

We respect your privacy.

• We do not sell, rent, or share your phone number with third parties for marketing purposes.
• Message content and phone numbers are used solely to provide tenant and customer support.
• Communications are stored securely and accessed only as needed for business operations.

For questions about data handling, please contact us using the information below.

Business Name:  Blue Mountain Property Management

Email:  contact@bluemountainpropertymanagement.com

Phone:  919-346-4056; 865-281-1036

This page may be updated periodically to reflect changes in messaging practices or compliance requirements. Continued use of SMS communication constitutes acceptance of the current terms.

Last updated:  December, 2025.