Resident Messaging & SMS Policy

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This page exists to support two-way SMS messaging between our business and our customers/tenants. We use text messaging strictly for practical, service-related communication.

Business Name: Blue Mountain Property Management LLC (a Leeward Partners affiliate). We manage residential properties and communicate with tenants regarding property-related matters such as maintenance, notices, rent, and account questions.

We may send and receive SMS or MMS messages for the following purposes:

• Maintenance requests and scheduling
• Property-related notices
• Rental account payments
• Responses to tenant questions
• General customer support related to tenancy

We do not use text messaging for marketing, advertising, or promotional campaigns.

Residents provide consent to receive SMS communications through verbal agreement with our staff. During phone conversations regarding account or property matters, we confirm your phone number and request permission to send you text messages about your account and property updates. Message frequency varies based on communication needs. You may opt out at any time by replying STOP to any message. SMS is never used for marketing; it is only used for important property and rental account communications.

You may opt out of text messaging at any time by replying STOP to any message.

After opting out, you will no longer receive SMS messages unless you re-initiate contact.

Standard message and data rates may apply depending on your mobile carrier and plan.

Data Protection: Consumer data, including phone numbers and SMS consent information, is never transferred, shared, disclosed, or provided to any external organization or third party under any circumstances, except where required by law. We maintain strict access controls and only authorized staff can access phone numbers and communication records for legitimate business purposes.

Consumer data protection statement:

• We do not transfer, share, or disclose consumer data to any external organizations for any purpose.
• This includes phone numbers, SMS consent, and message data.
• This applies even if the consumer gives consent, except where disclosure is required by law.
• We use safeguards to prevent unauthorized access, use, or sharing of user data.

Business Name:  Blue Mountain Property Management

Email:  contact@bluemountainpropertymanagement.com

Phone:  919-346-4056; 865-281-1036

For help, reply HELP to any message or contact Blue Mountain Property Management LLC at 919-346-4056 or 865-281-1036 or contact@bluemountainpropertymanagement.com.

This page may be updated periodically to reflect changes in messaging practices or compliance requirements. Continued use of SMS communication constitutes acceptance of the current terms.

Last updated:  July, 2026.